Customer Care Dispatcher

Customer Care Dispatcher

We are currently seeking a Customer Care Dispatcher for a service company.  This individual should be friendly, well spoken with good judgement and the ability to multi-task.

Job Description (including but not limited to the following):

  • Receive high volume of inbound calls, quickly identifying the client’s request or problem and efficiently providing the most effective solution
  • May make outbound calls to existing clients, booking appointments.
  • Effectively use critical thinking skills to solve problems for clients while consistently using the best Judgement to determine the best solution
  • Express empathy and compassion, taking full ownership of the client’s satisfaction
  • Proactively gain and maintain a full understanding of our portfolio of products and services
  • Effectively summarize and relay information received to both clients and internal customers
  • Respond to incoming requests for cancellation of services and persuade our clients to retain their memberships or appointments
  • Efficiently enter accurate and detailed records of customer interactions and actions taken
  • Consistently follow order entry guidelines with minimal errors
  • Achieve productivity standards and goals set by the company while maintaining high quality calls and following expected call flows and scripts

Skills and Requirements:

  • High School diploma or equivalent required, college preferred
  • Call Center experience preferred
  • Dedicated to providing superior customer service
  • Exceptional phone and interpersonal skills
  • Exceptional written and verbal communication skills
  • Able to manage multiple priorities within a fast-paced, deadline driven, multi-discipline environment
  • Strong judgment skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner
  • Ability to talk and type accurately; typing speed of at least 40 wpm
  • Basic computer knowledge to set up appointments and customer care (data entry)
  • Availability to work shifts between 7:00 AM and 8:00 PM, Monday through Friday and alternate Saturdays 8:00 am to 2:00 pm
  • Ability to successfully pass all pre-employment screening (drug/alcohol screening and background check as a condition of employment)

This is a temp to hire position located in the Conejo Valley area.  The pay is $19 hourly.

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Royal Staffing Services will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.

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