Holiday Membership Assistant

Holiday Membership Assistant

Nonprofit educational client is seeking a Holiday Membership Assistant who will provide exemplary customer service to a variety of constituents: new and long-standing clientele, membership and friends of the community; including all level of staff. This key team player will handle a busy call center throughout the weeks leading up to (and during) the client’s busy season; will assist visitors who arrive to handle events and membership needs; and will work with the administrative and senior staff to ensure all data entry is up-to-date and accurate.

Job Description (including but not limited to the following):

  • Field phone calls and walk-in traffic with customer-forward, here-to-help attitude
  • Work with members on the phone to assist with membership renewal, ticket reservations, and registrations
  • Work with Membership Department on daily data entry; ensure system is up-to-date and accurate
  • Staff season-related events: assist with membership renewal, ticket reservations, field questions, serve as ambassador for member needs
  • Staff seasonal services: manage will-call, handle issues or errors in ticketing or membership
  • Assist in ticketing reports and creation of customer service documents (price charts, FAQs, etc.) for internal use.
  • Filing and general organizational tasks as necessary
  • Some weeknight and weekend hours may be required (including specific holiday and seasonal events)

Skills and Requirements:

  • High School diploma or equivalent
  • You must have superior customer service abilities with a friendly disposition and treat even the simplest interactions as opportunities to be an ambassador for community.
  • Organizational, multi-tasking skills; ability to deliver on daily and weekly deadlines despite continuous phone and email traffic
  • Self-starter with an eye towards improving systems and processes
  • Expert data entry, comfort with a variety of databases and/or CRMs and can learn new systems easily.
  • Meticulous attention to detail
  • Ability to transition from internal data-related tasks to outgoing customer support services and event staffing
  • Excellent editing & writing skills
  • Proficiency in Word, Excel and Outlook
  • Works well under pressure in a busy environment
  • Can prioritize work assignments
  • Must be able to do basic accounting and math calculations
  • Familiarity with Reform Judaism is a plus
  • You are a self-motivated individual that works well independently but in a team setting as well.
  • You pay meticulous attention to detail in all tasks and can balance a multitude of tasks while serving customer service opportunities as they come up.

This is a temporary position from May to September, located in the West Los Angeles area paying $16.00 hourly.

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 Royal Staffing Services will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.

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