Customer Care Account Rep

Customer Care Account Rep

The Customer Care Account Rep processes major account mobile device orders on a daily basis and responds to incoming client questions and requests via phone and email.

Job Description:  (including but not limited to the following)

  • Process mobile device orders daily for assigned major accounts.  This includes submitting orders received through in-house system to the wireless carrier ordering portals or to their assigned wireless representative for fulfillment to the client end-user.
  • Provide closed-loop follow-up regarding all orders by confirming shipment to end customers in a timely fashion.
  • Interact with client to resolve issues with orders that have missing order information as well as potential issues regarding wireless equipment availability.
  • Respond to incoming client questions regarding issues around activation, feature/function of mobile devices and lost or damaged devices. Questions may come from in-bound calls or emails.
  • Track each incoming issue through client’s ticketing system to meet appropriate client Service Level Agreement metrics.
  • Maintain accurate tracking status in the in-house system and ensure follow-up of previous days unresolved order issues.
  • Work as a team to ensure all client issues are resolved to the level possible on a daily basis.

 Skills and Requirements:

  • High School diploma or equivalent. 2+ Years of College Experience required.
  • At least intermediate computer literacy (Microsoft Office helpful). Fast data entry/keyboard skills (50+ WPM) preferred.
  • Strong Oral & Written Communication Skills
  • Customer Relations and the ability to build relationships is necessary
  • diplomacy, professionalism, accuracy and attention to detail are a must
  • Strong time management and project management

This is a temporary to hire position located in the Conejo Valley area.   Depending upon experience the pay is $18 – $19 hourly.

Reference #: 44RTP

Location:        Agoura Hills, CA

Royal Staffing Services will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.

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