Operations and Training Manager

Operations and Training Manager
Conejo Valley, CA


What’s the opportunity?
The essential job functions of the Operations and Training Manager will be broken down into the below responsibility sectors, however, the overarching goal of this role is to insure that all office functions are monitored and maintained to the prescribed ISO Certification standards and policies and procedures provided by Client Corporate Offices.

Example work in this role will include the following:

ISO Compliance

  • Monthly compliance audits for 2 branch offices
  • Auditing of associate, company, order and client profiling
  • Tracking of weekly end/extend reports to insure proper associate handling in Q4
  • I-9 and associate files management to ISO standards
  • Client file management (processing of paperwork once completed and additional support from Risk Mgmt.)
  • Office notification compliance (OSHA, Right to Work, E-Verify, etc.)
  • Document scanning and storage management
  • Job App clean up (Q4) and management for maximum efficiency
  • Insure all offices have adequate compliance supplies (all up to date hiring paperwork)
  • Insure proper steps are taken by all staff members to maintain Workforce Management lists
  • Process D&B Reports to be used in establishing credit limits on new clients and maintaining client file ISO compliance

Risk Management

  • Oversee Safety/Risk Specialist position and assist in claims management and investigation
  • WOTC Tracking and follow through to 100% compliance
  • Oversee Unemployment Claims Management (Safety/Risk Specialist to manage responses and SC follow-up)
  • Weekly report to Owner on unemployment progress and staff return to work follow through
  • On-Call assistance after hours for all accident investigation and workers’ compensation
  • Oversee Safety/Risk Specialist’s involvement in OSHA Forklift “Train the Trainer” program
  • Processing credit approvals and credit line determinations for new clients

Payroll/AR Processes

  • Oversee weekly processing of associate payroll
  • Oversee and assist in weekly invoice delivery
  • Manage all AR collections
  • Weekly Reports include:
    Invoice Report sent to Owner and Leadership Team
    Associate Check Report (all manual checks tracked and reported to Owner and Leadership Team)
    Assignment End/Attach Report to Owner and Leadership Team
  • Online Time card System sign-up and presentations
  • A/R Insurance allocations
  • On-site timekeeping systems set up and management


  • Q4 Training- Weekly team and individual employee training sessions on all aspects of Q4 usage
  • Create Training Calendar of rotating topics- FCRA, Resume database, FOC communication, etc.
  • Implementation and training on any new policies or procedural changes passed along from Express HQ
  • Create training for group/individual as needed
  • Simple VMS system expert and potential associates administrative duties
  • Mobile Sales Tool expert and point of contact to train new BDMs
  • All documentation standards are communicated to team (resume attaching, memos, notes, etc.)
  • Twice monthly group training in both offices
  • Put together training schedule for each employee

Office Efficiencies

  • Vendor Management of all screening and compliance vendors/agencies
  • DT/CRC vendor administrators
  • New equipment ordering and set up (computers, phones, printers, etc.)
  • Manage supplies inventory and ordering (office, kitchen, housekeeping, etc.)
  • General office presentation and professionalism
  • Ordering and inventory of office furniture


  • General backup to other areas including HR functions, associate/client relations, etc.
  • Additional projects as needed to assist Management Team
  • Additional projects as needed for Owners
  • Support internal and external sales teams from a training, compliance, and tools/resources perspective


What skills do I need?

  • Bachelor’s Degree in business, marketing or related field is helpful
  • 2 years’ experience in an HR environment is a plus
  • Have the knowledge and ability to apply effective management techniques.
  • Must have thorough knowledge of employment-related laws and regulations, including, but not limited to the Fair Labor Standards Act, Title VII of the 1964 Civil Rights Act, Americans with Disabilities Act, Equal Pay Act, Pregnancy Discrimination Act, and the Family and Medical Leave Act, Employment Standards Act, Human Rights Code, Equal Employment Opportunity Commission regulations, and the Health Insurance Portability and Accountability Act and Fair Credit Reporting Act, as they relate to employment.
  • Experience with ISO compliance, Payroll, AR and collections
  • Understand and be able to apply effective human relations and problem-solving principles
  • Strong Computer skills – Word / PowerPoint / Excel to compose routine reports and correspondence


In addition to playing a meaningful role in the growth of the company, the Operations and Training Manager will receive:

  • Competitive salary and commission
  • Medical, Dental, Vision, and Life Insurance Options
  • 401K with access to a retirement advisor
  • Generous Vacation, Holiday and Sick time
  • Educational reimbursement
  • World class training and mentoring programs
  • Employee recognition awards and incentives
  • Significant professional growth opportunities

This is a direct hire position located in the Conejo Valley area.  Please call for additional information.

Job Ref. #:      44QR

Location:         Conejo Valley, CA

We are an equal opportunity employer and value diversity at our company.  We do not discriminate on the basis of race religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.


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Royal Staffing Services

3625 Thousand Oaks Blvd., Suite 245
Westlake Village, CA 91362

Phone (805) 373-9909
Fax (805) 494-4365

Phone (818) 981-1080
Fax (818) 981-1338

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