Technical Customer Support ALABAMA

Technical Customer Support ALABAMA

We are currently recruiting for Technical Customer Support ALABAMA located near Hoover, AL.  There are 4 open positions for qualified applicants.

Technical Customer Support ALABAMA will provide problem resolution to end-users (customers/clients) by performing a question diagnosis while guiding users through step-by-step solutions.  Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting issues reported by phone, email or web. Customer Support I will provide technical, functional and education support to end users with the goal of diagnosing, troubleshooting and resolving basic to intermediate software issues by clearly communicating technical solutions in a user-friendly, professional manner.

Job Description (including but not limited to the following):

  • Delivers service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
  • Interacts with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
  • Troubleshoots network connectivity, wireless networks and operating systems.
  • Gathers customer’s information and determine the issue by evaluating and analyzing the symptoms.
  • Diagnoses and resolve software issues.
  • Researches required information using available resources.
  • Follows standard processes and procedures.
  • Identifies and escalate priority issues per client specifications.
  • Escalates problems to appropriate resources.
  • Accurately process and record call transactions using a computer and Salesforce (designated tracking software).
  • Offers alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.
  • Organizes ideas and communicate oral and written messages appropriate to audience and situations.
  • Follows up and makes scheduled call backs to customers where necessary.
  • Stays current with system information, changes and updates.
  • Performs other duties as assigned.

Skills and Requirements:

  • High School Diploma or equivalent required. Associate’s or Bachelor’s degree in Business Administration strongly desired.
  • Proper phone etiquette.
  • Ability to speak and write clearly and accurately.
  • Demonstrated proficiency in typing and grammar.
  • Knowledge of relevant software computer applications and equipment.
  • Knowledge of customer service principles and practices.
  • Effective listening skills.
  • Willingness to co-operate with others and work to the greater good.
  • Multi-tasking capabilities.
  • Superior customer service focus.
  • Must be accustomed to a professional office environment

These are temporary to hire opportunities located near the Hoover, Alabama area.  The pay range is $19.00/hr. to $20.00/hr.

Job Ref #:  4461

Location:  near Hoover, AL

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